58999, several


Client Services Officer
Full-time Permanent

Closes: 07 October 2022

Classification: Administrative Services Officer Class 4
Salary: $76,255 - $82,566 plus superannuation
Position No: 58999, several
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 23 September 2022
Contact Officer: Thomas Tadic on thomas.tadic@actleave.act.gov.au or 02 6247 3900


Details: The Long Service Leave Authority (the Authority) is a small organisation established to administer portable long service leave benefit schemes under the Long Service Leave (Portable Schemes) Act 2009, for workers in the ACT engaged in the Building and Construction, Contract Cleaning, Community Sector and Security Industries.

The Client Services Team is the central point of contact for the Authority, receiving inquiries from employers and workers’ relating to new and existing registrations, quarterly return submission and payment, employee entitlement and employer reimbursement eligibility, legislative compliance matters and the notification of outstanding levies and/or late payment fees under the portable schemes’ legislation. The team has the responsibility to ensure that employers and workers for each covered industry are registered with the Authority and employer’s quarterly returns are processed correctly and the appropriate levies are paid in accordance with the legislative timeframes.

The Authority provides staff with flexible workings arrangements, access to a range of varying roles and training that is tailored to their career goals. Staff working within the Authority are expected to demonstrate and deliver quality customer service outcomes and exhibit teamwork skills, be proactive and willing to continuously improve, be outcome focused and accountable for their actions.

Further information relating to the ACT Long Service Leave Authority can be found at http://www.actleave.act.gov.au

Eligibility/Other requirements: Current driver’s licence not essential. A merit pool will be established from this selection process and will be used to fill future vacancies over the next 12 months.

How to Apply: Applications from potential candidates should include a supporting statement of no more than two pages outlining experience and/or abilities and skills in relation to the Selection Criteria. Contact details of at least two referees and a current curriculum vitae are to be provided.

Applications should be submitted via the Apply Now button below.

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