40234 - 01K59


Customer Service Officer
Full-time Temporary

Closes: 20 June 2019

Classification: Administrative Services Officer Class 3
Salary: $62,530 - $67,296
Position No: 40234 - 01K59
Directorate: Canberra Health Services
Advertised (Gazettal date): 06 June 2019
Contact Officer: Jessica Nuss on jessica.nuss@act.gov.au or (02) 5124 0216


Canberra Health Services is a values-led Directorate. Our values guide our day-to-day actions, behaviours, decisions and communications to successfully deliver the best services to meet the needs of our community. They were developed by us, for us and are unique to our work.
Canberra Hospital and Health Services provides acute, sub-acute, primary and community-based health services to the ACT and surrounding region.
The key strategic priority for acute services is to deliver timely access to effective and safe hospital care services. The hospital delivers a full range of medical, surgical and obstetric services, including complex procedures in areas such as cardiac surgery, neurosurgery and neonatal intensive care.
Strong links exist between hospital and community-based services, as many of the operational divisions deliver services across the continuum of care to ensure continuity of care for patients. The community based services of ACT Health include Early Childhood, Youth and Women’s Health; Dental Services, Rehabilitation and Community Care; Mental Health, Alcohol and Drug Services. In addition, Justice Health Services are provided within the Territory’s detention facilities.
Canberra Health Services is a partner in teaching with the Australian National University, the University of Canberra and the Australian Catholic University.
Rehabilitation, Aged and Community Care (RACC) is a vibrant and diverse Division within ACT Health providing multidisciplinary Rehabilitation, Aged and Community based care across a range of settings. This includes Canberra Hospital, University of Canberra Hospital, Community Health Centres, Village Creek Centre in Kambah, and Independent Living Centre in Weston. Our staff are committed to the delivery of health services that reflect ACT Health’s values:  care, excellence, collaboration, and integrity.
A number of RACC services work collaboratively with patients, their carers and other services within and external to ACT Health.
Overview of the work area and position
The University of Canberra Hospital (UCH) – Specialist Centre for Rehabilitation, Recovery and Research, is a 140 bed sub- acute care facility providing rehabilitation, aged care and mental health services.
UCH operates under an integrated facility wide administration model delivering administration support to RACC and Mental Health services including reception, booking, scheduling, referral management, ward support and general office administration duties.
Under the direction of the RACC Office Manager, the Customer Service Officer is responsible for the provision of administrative support and customer service functions to support the effective and efficient delivery of UCH services.
Customer Service Officers report directly to the RACC Office Manager and to the respective Clinical Lead for any clinical matters. Customer Service Officers will be required to work in both the Inpatient and Ambulatory Services administration teams.
Customer Service Officers may be required to work rotating shifts including weekends, evenings and public holidays.
Eligibility/Other Requirements:
Prior to commencement successful candidates will be required to:
  • Undergo a pre-employment Police check.
  • Obtain a Compliance Certificate from Occupational Medicine Unit (OMU) relating to assessment, screening and vaccination processes against specified infectious diseases.
Note:
This is a temporary position available for eight months with the possibility of extension and/or permanency. Customer Service Officers may be required to work rotating shifts including weekends, evenings and public holidays.

How to Apply

Applicants must apply online via the Health website here.

Note

This is a temporary position available for eight months with the possibility of extension and/or permanency.

Career interest categories:

Administration and Governance
Healthcare, Medical and Allied Services