Director Service Desk
Full-time Permanent

Closes: 11 June 2020

Classification: Senior Officer Grade B
Salary: $126,577 - $142,494 plus superannuation
Position No: 14249
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 20 May 2020
Contact Officer: Craig Neiberding on craig.neiberding@act.gov.au or (02) 6207 6774

Details: Do you like to roll up your sleeves and get involved in the action? Do you strive to lead a multi-disciplinary team? Can you find solutions to problems you don’t even know you have yet? Can you orchestrate the delivery of successful Customer Service initiatives? Look no further! We have the perfect job for you.

Who are we? At Shared Services, we are the enablers, providing centralised corporate services including HR, Finance and ICT to ACT Government staff so they can focus on their core work of supporting the ACT community. In Customer Support Services our mantra is to provide an excellent customer experience – continuously searching for ways in which we can improve the experience for both our customers and employees, encouraging self-service, reducing touchpoints and data entry through various technologies including digitisation. We lead the way providing excellent customer experience and solving problems.

Who are you? You are a hands-on customer-focused individual who loves overseeing the operational side of our business, including the operation of our HR, Finance and ICT service desks, level 2 onsite ICT support. You get excited over delivering on key performance targets. You can think outside of the box and work with relevant stakeholders to help develop great customer experience. You love to challenge the status quo and ensure our Service Desk deliver the services of tomorrow. You like a challenge and can work with minimal supervision, however, also thrive in a buzzing team environment. You are a natural leader with the ability to lead multiple teams to achieve customer-centric outcomes.

We look forward to hearing from you!

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Eligibility/Other Requirements: Current Baseline security clearance or ability to obtain and hold a baseline security clearance is mandatory.

How to Apply: If you nodded profusely as you read through this ad, time to start sprucing up your curriculum vitae, we look forward to reading your two-page pitch that shows us why you’re the best person for the job that covers the capabilities of the position.

Applications should be submitted via the Apply Now button below.

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