15032


Director, Customer Relationship Management - Customer and Tenancy Management
Full-time Permanent

Closes: 18 November 2019

Classification: Senior Officer Grade B
Salary: $124,891 - $140,596
Position No: 15032
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 06 November 2019
Contact Officer: Liz Clarke on liz.clarke@act.gov.au or (02) 6205 9218


ACT Property Group are seeking an experienced property and customer management professional to lead the Customer Relationship team. This position leads the team with a primary role of understanding and delivering our services to meet or exceed customer expectations where possible. The team provides a key point of contact for customers as the tenancy manager for owned and leased properties. The team also coordinates and liaises with other areas in ACT Property Group and Government to manage the identified properties and respond to customer needs. The team provides day to day management of buildings under management or lease, liaison with building owners and advises on service improvements. ACT Property Group provides expert property management and maintenance services to the ACT Government and the community. The Group manages and maintains buildings and property that enable the ACT Government to provide Government and community services. The group supports the ACT Governments delivery of its services through flexible, efficient and cost effective accommodation solutions and property services. Community services and support are also enabled through the provision of properties to community organisations at affordable rental rates. ACT Property Group operates on a fee for service basis with a requirement to provide a dividend to government. ACT Property Group has recently updated its structure.  This position will be part of the team leading implementation of the new arrangements and ensuring improved delivery of services to customers and stakeholders. The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other Requirements: Applicants need experience in property and tenancy management, preferably in a government or commercial setting. Qualifications in property management, commercial leasing, commercial real estate or similar are required and membership of a relevant professional organisation is desirable. Applicants must hold (or have the capacity to obtain) a White Card, Asbestos Awareness and current driver’s licence (car).
Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection method: Selection may be based on application and referee reports only. This position is based in an activity-based working (ABW) environment. Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: Please review the Position Description for details about the role and associated responsibilities. Suitability for this position will be assessed on your demonstrated Skills, Experience, Knowledge and Behaviour in relation to the duties/responsibilities listed in the Position Description. Please submit the following: 1. A two page pitch that tells the selection committee about your ability to perform the advertised role (knowledge, experience, skills, behaviour) and why you are the best person for this role. The pitch should: Show that you have the capabilities in “What you Require” section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities; Demonstrate your capacity to perform the duties and responsibilities detailed in “What You Will Do” at the specified classification including examples of how you have done this in the past: Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role.  2. A current curriculum vitae including details of work history (roles, timing, responsibilities, achievements), professional memberships and qualifications, and 3. Contact details of at least two referees.
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