35618, several


Customer Relationship Manager, ACT Property Group - Customer and Tenancy Management
Full-time Permanent

Closes: 01 April 2020

Classification: Administrative Services Officer Class 6
Salary: $85,394 - $97,732 plus superannuation
Position No: 35618, several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 11 March 2020
Contact Officer: Brianna Crowe on brianna.crowe@act.gov.au or (02) 6205 2368


ACT Property Group provides accommodation, property maintenance and property upgrade services to ACT Government, community and commercial customers. These positions and the team is vital to ensuring that we understand and deliver our services to meet or exceed customer expectations where possible. The people in these positions assist in providing the first point of contact for a group of customers, providing a central account manager for property related activities and coordinating and liaising with other areas in ACT Property Group and Government. These positions also provide day to day management of identified buildings under management or lease, liaison with building owners and advice on service improvements ACT Property Group manages and maintains buildings and property that enable the ACT Government to provide Government and community services. The group supports the ACT Governments delivery of its services through flexible, efficient and cost effective accommodation solutions and property services. Community services and support are also enabled through the provision of properties to community organisations at affordable rental rates. ACT Property Group operates on a fee for service basis with a requirement to provide a dividend to government. ACT Property Group has recently updated its structure. These positions will be part of the Customer and Tenancy Management team implementing the new arrangements and ensuring improved delivery of services to customers and stakeholders. The successful applicants will have demonstrated experience in working in a fast paced customer service driven leasing, property management and/or commercial office type role. Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other Requirements: Current driver’s licence. Holds or have the capacity to obtain White Card and Asbestos Awareness. Qualifications in Property Management, Commercial Leasing, Commercial Real Estate, management or similar, or the capacity to obtain is desirable.
Note: There are two permanent positions and one temporary position available for up to 12 months with the possibility of permanency. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only. This position is based in an activity-based working (ABW) environment. Under ABWM arrangements, officers will not have a designated workstation/desk.
How to Apply: Please review the Position Description for details about the role and associated responsibilities. Suitability for this position will be assessed on your demonstrated Skills, Experience, Knowledge and Behaviour in relation to the duties/responsibilities listed in the Position Description. Please submit the following: 1. A two page pitch that tells the selection committee about your ability to perform the advertised role (Knowledge, Experience, Skills, Behaviour) and why you are the best person for this role. The pitch should: Show that you have the capabilities in “What you Require” section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities. Demonstrate your capacity to perform the duties and responsibilities detailed in “What You Will Do” at the specified classification including examples of how you have done this in the past. Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role. 2. A current curriculum vitae including details of work history (roles, timing, responsibilities, achievements), professional memberships and qualifications, and 3. Contact details of at least two referees.
Applications should be submitted via the Apply Now button below.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

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