HR/Finance Shared Service Desk Officer
Closes: 26 January 2020
Classification: Administrative Services Officer Class 4
Salary: $71,309 - $77,212 plus superannuation
Position No: 36217
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 December 2019
Contact Officer: Matthew Davis on
(02) 6207 9719
Details: The Shared Services Service Desk is seeking a full-time customer service professional to join our team. The role covers a wide variety of areas and is responsible for providing front line customer support to ACT Government directorates. As a HR/Finance Service Desk Officer you will; Provide a high level of customer service in responding to customer enquiries on the telephone and via email in a Service Desk environment, actively contributing to achievement of key performance indicators; Provide expert advice and guidance on HR legislation, policies and conditions of service to customers and Shared Services colleagues; Provide advice on financial policies and procedures, including APIAS (Invoice Automation), invoices and payments; Create and maintain records by inputting data into Service Desk systems accurately, within agreed time frames and in accordance with Service Desk processes, and contribute to the maintenance of effective personnel records by inputting data into HR systems. Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other Requirements: This position requires an ACT Government baseline security clearance which will be completed as part of the induction process if not already obtained.
Note: There will be one permanent position available immediately. A pool of suitable applicants will be created to fill any permanent or temporary identical vacancies that may occur in the next 12 months.
How to Apply: Please review the Position Description for further details about the role and the capabilities required to perform the duties and responsibilities of the position. Please submit a written response of up to two pages and a current curriculum vitae. The response should be written in the form of a pitch, by providing evidence of your capacity to perform the duties and responsibilities (what you will do). Your pitch should detail your greatest achievements and how they relate to this position and its requirements, as well as outline your ability and experience and how they make you suitable for the role.
Applications should be submitted via the Apply Button now.
Closing date has been extended.