41247, Several

Customer Service Officer - Contact Centre
Full-time Permanent

Closes: 19 June 2019

Classification: Administrative Services Officer Class 3
Salary: $62,530 - $67,296
Position No: 41247, Several
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 05 June 2019
Contact Officer: Janice Seymour on janice.seymour@act.gov.au or (02) 6205 3900

Details: Do you have a passion for delivering exceptional customer service? Does the idea of speaking to people get you out of bed in the morning and keep you excited through the day? Does it give you an adrenalin shot when you have lots to do? Do you want to help make Canberra a better place to live? If so, we want you. We are undertaking a broad recruitment process for positions in our Contact Centre for Customer Service Officers. In our Contact Centre you will help people to get where they need to be, give them advice on issues as broad as where the nearest bus is, what they can do if their house is haunted, or help someone to get the correct approval when they need it. Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.
Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only. This position is part of an activity-based working (ABW) environment. Under ABW arrangements, officers do not have a designated workstation/desk.
How to Apply: If this sounds like you, shoot through a response to the Selection Criteria (details are in the Position Description) maximum two pages, that sets out how you are the best person. Please include the Application Coversheet and your resume. Applications should be sent to jobs@act.gov.au.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Career interest categories:

Administration and Governance
Customer Services and Information