Senior Gateway Officer - Assessment and Support Team | Full-time Permanent

Classification: Administrative Services Officer Class 5
Salary: $74,081 - $78,415
Position No: 26813
Directorate: Community Services
Advertised: 12 October 2017
Closes: 26 October 2017
Contact:Tony Collins on tony.collins@act.gov.au or (02) 6205 2072


Details: The Senior Assessing Officer will be responsible for the assessment of public housing and transfer applications from a diverse and complex client cohort. The role involves face to face and telephone interviews with client’s, their advocates and or services involved to determine eligibility for housing, understanding of client’s circumstances the identification of needs and where appropriate referral to appropriate services for assistance. The successful candidate requires high level interpersonal and communication skills, empathy, patience, understanding, self-awareness and a strong commitment to collaboration and the values that underpin client-centric service delivery. Also the ability to work with and contribute to a positive team culture in a busy operational environment.
Eligibility/Other Requirements: A current driver’s licence is required to undertake this role. Prior to commencing in this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/1804
Note: There is one permanent position available for filling. A merit list may be established to fill both temporary and permanent roles which may arise over the next 12 months.
How to Apply: Please submit your responses to each selection criteria (a maximum of 350 words each) along with your current resume and the names and contact details of two referees, one of whom should be your current or most recent employer.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Job categories:

Administration and Business Support
Community Services