Senior Gateway Officer
Full-time Temporary

Closes: 06 April 2020

Classification: Administrative Services Officer Class 5
Salary: $79,253 - $83,888 plus superannuation
Position No: 26790
Directorate: Community Services
Advertised (Gazettal date): 23 March 2020
Contact Officer: Gina Garrett on gina.garrett@act.gov.au or (02) 6207 6006

Details: Gateway Services is the primary access point into Housing ACT and provides a range of services including the Central Access Point (shopfront services), Assessment and Support (assessment and determination of applications for social and community housing), Allocations (matching and allocation of properties against established Housing needs registers) and the operational management of the Housing Asset Assistance program (HAAP).
Gateway Services is seeking an enthusiastic, flexible and motivated person who enjoys working in a busy Human Services environment, delivering high quality client focused services to a diverse client group seeking housing assistance. As a Senior Gateway Officer within Gateway Services, the successful candidate will require strong engagement skills, have high level written and communication skills, the ability to liaise and engage with clients and support workers, and be able to build rapport with a range of clients and stakeholders.
Community Services Directorate (CSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, people with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Note: This is a temporary position available for twelve months with the possibility of extension and/or permanency. An order of merit may be established to fill future vacancies at level over the next twelve months.
Eligibility/Other Requirements:
  • Experience in using a range of IT business and office applications.
  • Relevant tertiary qualifications in Social Work, Community Development or a related field.
How to Apply: Applications should include your written response to the Selection Criteria, contact details of at least two referees and a current curriculum vitae.
Applications should be submitted via the Apply Now button below.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.


This is a temporary position available for twelve months with the possibility of extension and/or permanency.

Apply Now