37583


Quality Officer
Full-time Temporary

Closes: 30 April 2019

Classification: Administrative Services Officer Class 5
Salary: $77,155 - $81,668
Position No: 37583
Directorate: Community Services
Advertised (Gazettal date): 16 April 2019
Contact Officer: Heather McKeon on heather.mckeon@act.gov.au or (02) 6205 3363


Details: Quality, Complaints and Regulation (QCR) branch is seeking an enthusiastic, professional and organised person who has the ability to work flexibly, show initiative and manage a range of priorities. The position requires a person who can contribute significantly to the operation and efficiency of the Branch. The successful applicant will have the opportunity to support the Branch through the provision of proactive, efficient and effective administrative management: providing timely and relevant advice and information, stakeholder engagement and maintaining procedural integrity. The Quality Officer is part of a team responsible for delivering a risk responsive regulatory framework which aims to minimise the regulatory compliance burden and maximise benefits such as innovation and flexibility in the provision of human services by strengthening the capacity of service delivery organisations. Quality Officer roles are responsible for delivering a transparent and responsive regulatory response. The role involves managing a regulatory case load of providers. Quality Officers provide compliance and capacity assessment and advice and have a role in identifying and managing risk through the regulatory framework. Community Services Directorate is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.
Eligibility/Other Requirements: Experience in leading investigations into complaints or compliance with service standards; and/or Experience in the delivery of human services. Educational, suitability and professional qualification checks may be carried out prior to employment. Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - https://www.accesscanberra.act.gov.au/app/answers/detail/a_id/1804
Note: This is a temporary position available until 30 June 2020 with a possibility of extension. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
How to Apply: Please prepare responses to the Selection Criteria and submit to jobs@act.gov.au along with a current Curriculum Vitae, Application Coversheet and contact details of at least two referees. For each criterion, please limit your response to 350 words or less.

Note

This is a temporary position available until 30 June 2020 with a possibility of extension. An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

Career interest categories:

Administration and Governance
Community Support and Inclusion
Regulation