Device and Software Support Officer
Full-time Permanent

Closes: 22 August 2019

Classification: Administrative Services Officer Class 5
Salary: $78,197 - $82,771
Position No: 40754
Directorate: Education
Advertised (Gazettal date): 08 August 2019
Contact Officer: Jodie Crawford on jodie.crawford@act.gov.au or (02) 6207 1946

Details: The Education Directorate is responsible for early childhood education and care, and school education in the ACT. The Directorate provides school education services to children and young people both directly through public schools and indirectly through regulation of non-government schools and home education. Digital Strategy, Services and Transformation (DSST) Branch provides services to the Directorate in identifying, developing and managing appropriate information and technical resources for corporate and school staff. This includes managing and providing advice on Teaching and Learning systems, Business and Administration systems, ICT programs and relevant policies and procedures. Our ideal candidate has experience in the management of ICT Device and Software deployment and support, in an education or large enterprise environment, and will be a trusted partner in representing the internal customer’s digital and technology needs within the Directorate. You are amazing at prioritising your time, able to think outside the box and have experience in the management of third-party vendors. You will have a strong understanding of the digital transformation space and ideally be familiar with education settings. You will have the ability to make a positive impact on the business through the reduction of costs arising from service issues, increased efficiency and improved communication, developing a better understanding of users’ needs and championing Directorate commitments to continual improvement. Your investigation and problem-solving skills should be one of your core professional strengths. Our ideal candidate takes ownership of issues and will demonstrate the ability to have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact in the education sector. You will have highly developed l stakeholder engagement skills, and you will be able to demonstrate your ability to consistently apply commitment to excellent customer service principles, practices and attributes.
Eligibility/Other Requirements: A proven ability to provide support, in an information and communication technology and online delivery environment is required, as is the necessity to communicate clearly and with influence. You will also have the ability to negotiate persuasively and professionally and represent the Directorate’s best interest. Strong written and verbal communications skills will also be required for this role, as well as a strong understanding of Asset Management Life Cycles. Extensive knowledge of information technology and information management as it relates to the education, government and community sectors will be highly regarded. Lastly, you can ‘wear multiple hats’ and juggle priorities, are resilient and tactful, passionate about what you do and committed to making a difference!
Note: An order of merit will be established from this selection process and may be used to fill future vacancies over the next 12 months.
How to Apply: In two pages or less tell us: How your skills align to this role; what you would bring to the role in particular what experience you could apply to this position; and; describe an achievement that you are most proud of that is relevant to this role. Along with a current curriculum vitae, two referees with a thorough knowledge of your work performance and outlook. Please ensure that one of the referees is your current or immediate past supervisor. Referees will not be contacted without your knowledge.
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