36192, several


Emergency Dispatcher
Full-time Permanent

Closes: 06 June 2019

Classification: Ambulance Support Officer 2
Salary: $59,229 - $62,549
Position No: 36192, several
Directorate: Justice and Community Safety
Advertised (Gazettal date): 16 May 2019
Contact Officer: Peter Le Lievre on peter.leLievre@act.gov.au or (02) 6205 9606


Details: The ACT Emergency Services Agency (ESA) is recruiting additional Emergency Dispatchers for employment in the ESA Communications Centre (ComCen). The ESA ComCen is a 24 hour per day, seven day per week capability responsible for the initial receipt, triage and resource allocation to requests for emergency, non-emergency and aero-medical tasking on behalf of the ACT Ambulance Service, ACT Fire and Rescue, ACT State Emergency Service and ACT Rural Fire Service. The ComCen co-ordinates the dispatch of available emergency resources to meet community demand in an effective efficient manner and maintains complete records of all events of the ComCen’s activities. Emergency Dispatchers will work within the ESA ComCen. Emergency Dispatchers monitor, assign and coordinate emergency service resources to meet requests for assistance from members of the public and external agencies. These requests are generally received by an Emergency Call Taker, and then passed to the Emergency Dispatcher for prioritisation and resource allocation.
Applicants should also note that the ESA is currently consulting on proposed changes to business practices and staffing models in the ESA ComCen which may lead to an expansion in scope of current duties’.
Eligibility/Requirements: Certificate IV in Ambulance Communications (Dispatch), or Certificate III in Ambulance Communications (Call Taking) with a minimum of 12 months experience as an Emergency Call Taker, and ability to complete the Certificate IV within 12 months. Experience in the use of the Capita Vision product will be highly regarded. This is a Position of Trust and security clearance checks may be conducted. Successful applicants will be required to obtain a Working with Vulnerable People Check and National Police Records Check. Applicants may refuse to undertake the checks however an offer of employment will not be made. Applicants may need to undergo a touch-typing test, to demonstrate typing skills of thirty (30) words per minute with an accuracy of ninety-five percent (95%). The definition used for touch-typing is to engage in typing without having to look at the keyboard, the fingers having been trained to locate the keys by position. Note validation of typing speed and accuracy will be necessary to progress to interview. ESA uses the typing test at http://www.typingtest.com. There are many commercial and on-line typing programs applicants can use to improve their skills to the required level.
Psychometric Testing: Psychometric testing may be used in assessing a candidate’s suitability.
Note: Emergency Dispatchers undertake shift work, and the roster includes weekends, public holidays, early AM and late PM commencement times. This position will work a 12/12 roster pattern. Successful applicants who do not already possess the Certificate IV in Ambulance Communications (Dispatch) will be permanently employed at the Ambulance Support Officer Level 2, with on-going employment subject to successful completion of the qualification within 12 months.
Orders of Merit: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.
How to Apply: Applicants should submit: An Application Coversheet. A two to three page statement of claims, outlining how you meet the Behavioural Capabilities, Professional/Technical skills and knowledge components of the role outlined in the Position Description and a current Resume.
All applications to be sent to jobs@act.gov.au.

Career interest categories:

Administration and Governance
Customer Services and Information
Emergency Management