Customer Relations Officer - Canberra Cemeteries
Full-time Permanent

Closes: 13 March 2020

Classification: Administrative Services Officer Class 4
Salary: $71,309 - $77,212 plus superannuation
Position No: 07827
Directorate: Transport Canberra and City Services
Advertised (Gazettal date): 12 February 2020
Contact Officer: Adam Gregory on adam.gregory@act.gov.au or (02) 6204 0203

Details: The ACT Public Cemeteries Authority (the Authority) is an independent statutory authority established under the Cemeteries and Crematoria Act 2003 to effectively and efficiently manage public cemeteries and crematoria in the ACT.  The Authority currently manages and operates three public cemeteries at Gungahlin, Woden and Hall and will operate a Crematorium at Gungahlin Cemetery (estimated to open late 2020). Canberra Cemeteries is the public face of the ACT Public Cemeteries Authority and manages the day to day operations of public cemeteries in the ACT.
Working in a team based environment, the Customer Relations Officer is responsible for providing information and services in a high quality customer service environment.
Key responsibilities include:
  • First point of contact with the general public and business partners;
  • Interpretation of customer requirements efficiently with understanding and empathy;
  • Assessment and delivery of relevant information, including available grave locations in-situ to the customer;
  • Process sales of allotments and cremation services (at the time they come on line); and
  • Field and record complaints and feedback about Cemetery services.
  • Prepare the daily burial information for dissemination to field staff and update cemetery databases as required by management.
  • Work independently at alternative office locations (e.g. Woden Cemetery).
  • Support and disseminate customer service principles and make recommendations to Canberra Cemeteries management to ensure the effective delivery of quality customer service.
  • In consultation with the Business Manager and Chief Executive Officer, identify and undertake on-the-job training activities.
  • Account for the collection of Public Monies including checking, balancing and banking and authorisation of transactions as required.
  • Assist the Business Manager with administrative tasks as required.
  • Apply the principles of occupational health and safety, workplace diversity and participative work practices within the functional area of activity.
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
Eligibility/Other Requirements: Current driver’s licence minimum or equivalent is essential. Relevant Cemetery experience is desirable, but not required. Customer Service, sales, administration and/or community services experience is required.
How to Apply: Expressions of Interest are sought from potential candidates and should include a supporting statement of no more than two pages outlining experience and/or ability in relation to the Selection Criteria in the Position Description, contact details of at least two referees and a current curriculum vitae.
Applications should be submitted via the Apply Now button below.

Apply Now