40332

Closes: 26 November 2026

Classification: Senior Officer Grade C
Salary: $127,597 - $136,873 plus superannuation
Position No: 40332
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 12 November 2026
Contact Officer: Gabrielle Austin on ceo@actleave.act.gov.au

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Details: About us

ACT Leave is the Statutory Authority responsible for administering the ACT's portable long service leave schemes. We are a small, purpose-driven organisation with a big remit.

Our values of Responsive, Approachable, Reliable, Transparent and Informed are not just words on our website, they shape how we work with each other and with the clients and industries we serve.

ACT Leave is growing into its next chapter. That means the systems, standards and culture we build over the next couple of years are the ones we will run on for the next decade. If you want a seat at that table, this is the kind of opportunity you want to apply for.

About the role

As Assistant Director, Benefits, you will lead the quality and consistency of every long service leave claim processed by ACT Leave's Benefits Team. You ensure a high level of quality and accuracy in all claim payments. You will use data to make improvements, streamline processes and manage compliance with the Long Service Leave (Portable Schemes) Act 2009. Reporting to the Director, Operations, this is a role with a real opportunity to transform the long service leave claims experience with our employers and workers in covered industries.

You will:

• turn service, compliance and registration data into clear recommendations for the Executive Team, Chief Executive Officer and Board.
• drive team performance throughout cyclical work periods to achieve key performance indicators
• provide leadership to the Client Services Team in the lead up to and commencement of the new industries entering the Services Industry Scheme on 1 January 2027.
• be the escalation point for the complex client enquiries or complaints the frontline team cannot resolve alone.
• lead reviews of client service processes, identify efficiencies and embed changes to support continuous improvement, and compliance.
• lead the promotion and delivery of the Annual Statement process, working closely with colleagues and stakeholders as required.
• supervise, coach and build the capability of the Client Services Team.

About you

• You have experience interpreting and applying legislation, policy or scheme rules in a practical operational environment and can confidently make decisions that are fair, accurate and defensible.
• You are comfortable dealing with complexity. Whether it's a disputed claim, an unusual circumstance or a legislative grey area, you can analyse the facts, weigh the risks and provide clear recommendations.
• You have a strong eye for quality and compliance. You can spot inconsistencies, identify risks and use data and trends to improve processes and outcomes.
• You enjoy improving the way work gets done. You can review processes, identify opportunities to work smarter and lead change that improves accuracy, efficiency and client experience.
• You can explain complex information in plain language and are comfortable providing advice and guidance to workers, employers and colleagues on challenging matters.
• You have experience leading or supervising a small team, building capability, setting expectations and creating a positive and accountable team culture.
• Working knowledge of the Long Service Leave (Portable Schemes) Act 2009, or the ability and confidence to get across it quickly.

Why join us

• See how your impact and influence immediately. Your advice and recommendations will help your team, manager and the Executive Team make decisions without the need to work through layers of sign-off.
• Lead meaningful process improvement and quality assurance initiatives, with genuine opportunities to shape how benefits administration operates in the future.
• Work with an Executive and Leadership team that will know your name and back your career goals.
• Flexible working arrangements are available.
• Investment in your development with training and career pathways tailored to your professional goals.

Note: This is a temporary position available from 8 February 2026 for a period of eight months with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill identical vacancies over the next 12 months.

How to Apply: Applicants must submit a current curriculum vitae including details of two referees and a two-page pitch addressing the requirements under “Our Ideal Candidate’ which can be found in the Position Description.

More information about ACT Leave can be found on our website www.actleave.act.gov.au.

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available for a period of eight months, with the possibility of extension up to 12 months and/or permanency.