15064, Several


Customer Services Officer - Team Leader
Full-time Temporary with a Possibility of Permanency

Closes: 20 July 2026

Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 15064, Several
Directorate: City and Environment
Advertised (Gazettal date): 13 July 2026
Contact Officer: Steve Bowen on Steve.Bowen@act.gov.au or (02) 6207 6955


Details: The Building Services Unit within Access Canberra is seeking highly motivated individuals for our Team Leader positions. As a Team Leader you will need to have excellent communication and people skills, including the ability to motivate and develop individuals and be committed to the goals of the Access Canberra’s strategic plan. Successful applicants will be required to assist with coordinating and directing the work of our staff, who provide innovative, high quality customer services through the Access Canberra Building Services Shopfront.

Eligibility/Other Requirements: Applicants must have well developed telephone and written communication skills, including excellent spoken and written English. This position does involve direct supervision of personnel.

Note: This recruitment process is to establish a merit pool for expected temporary vacancies of varying periods for up to 12 months with the possibility of permanency that may arise over the next 12 months. Appointments will be made as positions become available during this period. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Review the Position Description to understand the role and its responsibilities. Your suitability for the role will be evaluated based on your skills, knowledge, and behaviour in relation to these duties. Submit the following:

  • A written application (up to two pages) in the form of a pitch, demonstrating your ability to perform the role’s duties and responsibilities at the specified level. Do not directly address the Selection Criteria listed in the Position Description.
  • A curriculum vitae.
  • Contact details for two referees, including your current supervisor or manager.

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This recruitment process is to establish a merit pool for expected temporary vacancies of varying periods for up to 12 months with the possibility of permanency that may arise over the next 12 months.