72240

Closes: 26 November 2026

Classification: Information Technology Officer Class 2
Salary: $102,657 - $116,592 plus superannuation
Position No: 72240
Directorate: Digital Canberra
Advertised (Gazettal date): 10 November 2026
Contact Officer: James Blount on James.Blount@act.gov.au or (02) 5124 6581

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Details: The Information Technology Service Management (ITSM) team within the Digital Health Group is seeking an experienced and motivated individual with strong communication and organisational skills to join as an IT Service Management Support Officer. In this role, you will work closely with and support the Incident Coordinator in the day-to-day management of IT incidents, helping to ensure effective incident handling, stakeholder communication, and coordinate service restoration activities across the organisation.

Key responsibilities include supporting the coordination and administration of incident management processes, monitoring and tracking incidents through their lifecycle, maintaining incident records, coordinating communications to stakeholders, and assisting with the preparation of incident reports and post-incident reviews. The role will also provide administrative and operational support for Incident Review Board activities, including preparing agenda papers, recording minutes, and tracking actions to completion.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Qualifications in ITIL or experience working in an ITIL environment would be an advantage but not essential.
• Experience in the support and management of Health IT applications.
• The successful applicant must be an Australian citizen and possess or acquire and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance at the Negative Vetting 1 (NV1) level as an eligibility qualification. If AGSVA screening is not successful, your employment will not commence or, if already commenced, your employment will be reassessed.

Notes: This is a temporary position available immediately for twelve months with the possibility of permanency. Selection may be based on application and referee reports only. A merit pool may be established from this selection process and may be used to fill future temporary and permanent vacancies over the next 12 months.

How to Apply: Applicants should submit no more than a two-page pitch, addressing the Selection Criteria, together with a current curriculum vitae. Please also provide contact details for two referees and details of any relevant qualifications.

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

This is a temporary position available immediately for twelve months with the possibility of permanency.