72116

Closes: 11 August 2026

Classification: Senior Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 72116
Directorate: Health and Community Services
Advertised (Gazettal date): 28 July 2026
Contact Officer: Emma Best-Prothero on Emma.Best-Prothero@act.gov.au or (02) 6207 3143

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Details: The Health and Community Services Directorate (HCSD) has an exciting opportunity for a director and is looking for a high-performing and motivated individual to join the Information Access and Redress team. This is a key leadership role responsible for managing a high-performing team delivering complex information access and redress functions in a dynamic, high-volume and high-sensitivity environment. This position requires an experienced people leader with excellent communication skills, sound judgement and the ability to balance competing priorities while ensuring compliant, timely and client-focused outcomes.

As Director, you will lead the delivery of information access requests, including matters arising under section 856C of the Children and Young People Act 2008 and the National Redress Scheme. You will provide strategic and operational oversight of sensitive and confidential matters, ensuring all work is managed in accordance with legislative, policy and procedural requirements.

The role is responsible for establishing and managing end-to-end planning and coordination processes, overseeing multiple concurrent matters and ensuring workflow priorities are effectively managed to meet statutory obligations and service standards. You will drive continuous improvement by embedding contemporary processes, quality assurance mechanisms and governance controls that support consistent decision-making and compliance.

Working closely with senior executives and key stakeholders, you will prepare high-quality briefings, reports and advice on information access matters, operational performance, emerging risks and strategic options. You will also oversee monitoring and reporting activities that support transparent performance management and informed executive decision-making.

To be successful, you will bring demonstrated experience leading operational teams, interpreting and applying legislation, and managing complex workloads within a sensitive service delivery environment. You will have strong analytical and problem-solving skills, a commitment to high-quality governance and the ability to engage confidently with a diverse range of stakeholders.

Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other requirements:A qualification in law, public administration or relevant experience is desirable.

Notes: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Applications are sought from potential candidates and should include:
A pitch of no more than two pages demonstrating your skills and experience relevant to the position capabilities under the 'What you Require' heading in the Position Description, a current curriculum vitae, and contact details of at least two relevant referees.

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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