09944

Closes: 12 October 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 09944
Directorate: Justice and Community Safety
Advertised (Gazettal date): 28 September 2026
Contact Officer: Alison Murley on Alison.Murley@act.gov.au or (02) 6205 4102

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Details: The Discrimination, Health Services and Disability & Community Services Commissioner and Information Privacy Commissioner, is inviting applications from experienced, highly motivated, proactive professionals to join the Complaints Team in the role of Senior Intake and Review Officer.

The complaints team form part of the ACT Human Rights Commission, an independent agency established by the Human Rights Commission Act 2005. The role of the ACT Human Rights Commission is to:

• Handle complaints in relation to health, disability and community services, privacy, abuse of vulnerable people and complaints under discrimination law.
• Increase awareness of the rights and responsibilities of service users and service providers, and encourage service improvement.
• Provide advice to government and others regarding their human rights obligations
• Advocate for children, young people and adults experiencing vulnerability
• Advocate for and support victims of crime

This role supports the Discrimination, Health Services, Disability & Community Services Commissioner and Information Privacy Commissioner, and works as part of a multidisciplinary team handling complex complaints across multiple jurisdictions including health services, services for older people, services for children and young people, disability services, discrimination, privacy, retirement villages, elder abuse, abuse, neglect or exploitation of a person with a disability and older people, services for victims of crime, occupancy disputes and sexuality and gender identity conversion practices.

The position involves managing statutory complaint handling processes, providing advice to members of the public, analysing case data, and contributing to projects and community engagement activities.

The successful candidate will possess, or demonstrate the ability to quickly acquire, a sound understanding of the functions of the ACT Human Rights Commission and the statutory framework for complaint handling.

Strong communication and stakeholder engagement skills are essential, together with a demonstrated ability to work proactively, adapt to changing priorities, and manage competing demands effectively.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au)

• Relevant tertiary qualifications in law, health or a related discipline are highly desirable.
• Experience in the use of Resolve Case Management database is highly desirable

Notes: This is a temporary position available immediately for six months.The successful applicant may be selected based on application and referee reports only.

This position is available to ACT Government officers and employees only.

How to Apply: Applicants should submit a ‘pitch’ of no more than two pages describing how your knowledge, experience and qualifications meet the Professional/Technical Skills and Knowledge and the Behavioural Capabilities of the role, as described in the Position Description. Please also provide your curriculum vitae and contact details of at least two referees

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI

Note

This is a temporary position available immediately for six months.