52498

Closes: 13 June 2025

Classification: Administrative Services Officer Class 6
Salary: $99,654 - $113,315 plus superannuation
Position No: 52498
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 May 2025
Contact Officer: Kanishka Dayaram on Kanishka.Dayaram@act.gov.au or (02) 6207 9759

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Details: Access Canberra is a straight-talking, innovative and exciting place to be. As a Conciliation Officer you will have a direct impact on making Canberra a better place to live.

Fair Trading and Compliance comprises several units responsible for ensuring legislative compliance relating to consumer protection and regulatory compliance. This branch achieves its objectives through a combination of inspections, compulsory conciliations, investigations, education, compliance action and enforcement. We work collaboratively with other jurisdictions in relation to the Australian Consumer Law (ACL) to provide positive outcomes for Canberra consumers.

The Conciliations team administers the Compulsory Conciliation Scheme contained in the Fair Trading (Australian Consumer Law) Act 1992 on behalf of the Commissioner for Fair Trading. The team brings consumers and businesses together to resolve their dispute in a cooperative way through an alternative dispute resolution process facilitated by an Access Canberra Conciliation Officer. The Compulsory Conciliation Scheme provides a mechanism for consumers to receive a refund, repair, or replacement by coming to an agreement with the business with which they have a consumer dispute.

The team is also responsible for managing other ACL-related complaints in collaboration with other teams within the Business Unit. The Conciliation Officer role provides a critical function in achieving appropriate regulatory outcomes both through early resolution, conciliation and the use of various regulatory levers.

Eligibility/Other Requirements: Previous experience with the Australian Consumer Law is highly desirable.

Note: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

Opportunities for flexible working options include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT. Also flexible start and finish times.

How to Apply: Please submit/provide the following:

• Curriculum vitae
• Two-page pitch against the Selection Criteria
• Two referees

Applications should be submitted via the Apply Now Button below.

Important Information for Applicants

Effective from 1 July 2025, as part of the ACTPS 2025 Change Implementation Program, the Environment, Planning and Sustainable Development Directorate (EPSDD), Transport Canberra and City Services (TCCS), Access Canberra, and the Better Regulation Taskforce will amalgamate to form the new City and Environment Directorate. Further information about the Changes Implementation Program is available in the ACTPS 2025 Taskforce Report - Open Government Information.