Temporary Employment Register

Access Canberra Temporary Employment Register - Customer Service and General Administration Officers
Full-time Temporary

Closes: 30 June 2024

Classification: Administrative Services Officer Class 3
Salary: $68,685 - $73,920 plus superannuation
Position No: Temporary Employment Register
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 23 June 2022

Do you love Canberra as much as we do? Are you a master problem solver who can deliver service that is out of this world? If you have a passion for people, want to make a real difference to the lives of Canberrans – and have fun while doing it - our temporary employment register is waiting for you!

As the front door for government services and transactions in the ACT Access Canberra offers a range of opportunities to kickstart your career in the ACT Public Service.

There’s something for everyone at Access Canberra:

Our temporary employment register is used to fill a range of non-advertised short-term customer service and regulatory administration vacancies – these can be face to face, over the phone, out and about in our community or supporting our back of house functions.

This temporary assistance is for the performance of urgent or specialised work being:

  • Essential work during a peak demand period to provide surge capacity while standard recruitment processes are undertaken or
  • Urgent work in emergency circumstances (eg bushfire, flood, storm event) or
  • Specialised work for a specific task (must hold a Certificate III in Business).

We offer part-time and full-time positions that can range from a minimum six weeks up to a maximum of three months with occasional opportunities for  one contract extension/renewal only up to a maximum consecutive contract of five months. If a position is expected to be available for three months or more, it must be advertised separately on the jobs website.

You’ll work in a supportive, collaborative and diverse team environment, with leaders who encourage and support you to be your best. You will also benefit from a range of training and development opportunities.

Pathway 1 – Customer Service. Positions will be in the Access Canberra Service Centre or Contact Centre.

Pathway 2 - Regulatory Administration Support. Positions involve general administration support for branches across Access Canberra to deliver licensing services and registration compliance functions on behalf of the community such as in the Access Canberra Land Titles, Land Planning and Building Services, and Resolution and Support teams.

Pathway 1 – Customer Service

Pathway 2 – Regulatory Administration Support

  • Work in an Access Canberra Contact Centre or Service Centre.
  • Work from any Access Canberra location or remotely as required.
  • Perform specialised work for a specific task.

Contact Centre

  • Work to a 7-day scheduled roster that may involve commencing work at 6:30am and/or finishing at 8:30pm (Contact Centre).
  • Work extended hours, occasional weekends, during Emergency or SES events.

Service Centres

  • Work to a 5-day scheduled roster Monday to Friday that may involve commencing work at 7.30am and/or finishing at 6.30pm (Service Centre).
  • Wear a uniform.
  • Work in the Access Canberra, such as Land Titles, Land Planning and Building Service and Resolution & Support teams.
  • Work in any Access Canberra location or remotely as required.
  • Work in an activity-based office work environment and from home.
  • Wear a uniform if required.
  • Work extended hours, occasional weekends, during Emergency or SES events.
  • Perform specialised work for a specific task.


  • Some positions will be in an activity-based working (ABW) environment. Under ABW arrangements, staff do not have a designated workstation/desk.
  • Selection may be based on written statement and referee reports only.
  • Roles may be filled based on operational requirements and the business needs of the organisation. Applicants will only be contacted if a vacancy arises that matches their skills and experience.
  • There is no guarantee that an offer of employment will be made while an application remains on the register.
  • Availability - If you are no longer available for employment, please advise us via the email address below.
  • Application expiry - The Register is refreshed at the end of June and December of each year. To remain on the Register, you will need to re-apply.

Eligibility/Other Requirements

  1. Citizenship – To be eligible for temporary employment you must be in Australia on a visa with Australian working rights or be an Australian citizen or permanent resident.
  2. Security checks – All new employees to the ACT Government are required to undergo an Australian Federal Police criminal history check. The check assists Access Canberra in determining the suitability of applicants for employment.
  3. Previous employment check – Access Canberra may contact applicants’ past or present employers in order to obtain background information about their suitability for employment.

How to Apply

Please provide the following to: acrecruitment@act.gov.au

  1. Completed Application Coversheet.
  2. Current resume and contact details of two referees.
  3. A written statement of no more than one page addressing the following criteria:
  • Customer focused
  • Well-developed oral and written communication skills
  • Ability to learn and use a range of business systems
  • Ability to understand, interpret and apply legislation, procedures and work practices and follow instructions
  • Ability to work productively independently or as part of a team and demonstrate resilience in a fast-paced, high-pressure environment

Your written statement should outline your relevant experience, skills, knowledge and behaviour to demonstrate your suitability against the above selection criteria. – see helpful tips (below)for writing a successful application.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.


If you have any questions, please contact the Temporary Register Officer via email acrecruitment@act.gov.au

Find the right fit for you

There’s something for everyone at Access Canberra. Find out why our staff love the flexibility and culture at Access Canberra:

To find out more about Access Canberra and how we are working to support a safe and liveable city visit www.accesscanberra.act.gov.au

Tips On How to Prepare Your Written Response

Providing specific evidence-based examples of your experience will show the selection panel that you understand the position requirements and that your capabilities will enable you to perform well in the role.

Ensure your examples to the selection criteria address all the points listed under each of the headings (Skills, Knowledge, Behaviour). You don’t have to have a separate answer for each point -one example that covers all the points is acceptable. However, if you feel you need to provide more than one example to cover each of the points adequately that is ok too.

The STAR model below is one of the ways that you can structure your written response to help demonstrate your capabilities, using specific examples:


Describe the context and background of the project or task and your personal involvement in it. Set the scene and be as specific as possible.


Explain the specifics of your responsibility and what you were required to achieve and by when.


What did you personally do to perform the task? How did you do it?


What was the outcome generated by the action that you took?

For further information on preparing your application, please refer to  APPLICANT INFORMATION KIT.


Career interest categories:

Administration and Governance