Operations support officer
Full-time Permanent
Closes: 10 September 2025
Classification: Administrative Services Officer Class 4
Salary: $84,901 - $91,501 plus superannuation
Position No: 37709
Directorate: City and Environment
Advertised (Gazettal date): 27 August 2025
Contact Officer: Jesse Elliott on
Jesse.Elliott@act.gov.au
or
(02) 6207 7585
Details: An exciting opportunity exists to take a role in the provision of Government Services to the ACT Community. Access Canberra is seeking applications to fulfill a permanent Operations Support Officer role with the Access Canberra Contact Centre team.
The Contact Centre offers a comprehensive suite of services, including reporting safety and municipal services concerns, handling vehicle-related transactions, administering personal identity processes and payments for government accounts. Additionally, the Contact Centre supports the State Emergency Services (SES) during severe weather events.
As an Operations Support Officer in the Contact Centre, you will be working in a fast-paced environment, providing support to the Contact Centre team at all levels assisting with forward planning, administrative tasks and staff pay. You will be required to build relationships and work collaboratively within the Contact Centre to support the team to deliver high level customer services to the ACT community. You will need to have the ability to adapt well to change and balance competing priorities, attention to detail and strong communication skills.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other Requirements: Demonstrated experience administering the Kronos rostering system for a team is highly desirable.
Notes: Selection may be based on application and referee reports only. Please note, this position will be moving to a new workplace designed for activity-based work (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Applications should be submitted online. Please provide a supporting statement of no more than two pages outlining Experience and/or Abilities against the Duties and Responsibilities in the Position Description. Your suitability for this position will be assessed based on your skills, knowledge and behaviours in relation to the duties and responsibilities of the position.
Applications should be submitted via the Apply Now button below.
Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
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