68344

Closes: 24 July 2025

Classification: Senior Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 68344
Directorate: City and Environment
Advertised (Gazettal date): 10 July 2025
Contact Officer: Elisha Hammond on Elisha.Hammond@act.gov.au or (02) 6205 2962

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Details: Are you ready to take on a rewarding challenge? Do you have an interest in transforming frontline government services to become more accessible and inclusive? Are you skilled at working with stakeholders to influence systemic change? Do you have a passion for supporting those with disabilities to better access government services?

If so, join us at Access Canberra!

We're looking for people who are passionate about making front-door government services more inclusive and accessible, ensuring no one is left behind. Your expertise in service transformation will make a real difference in our team!

If you said yes to the above, then we want to hear from you. We are on the lookout for an Inclusive & Accessible Services Coordinator to join our team. You will play a vital role in supporting the ACT’s Disability Strategy 2024 - 2033, fostering a more accessible and inclusive ACT, where those with disabilities can fully participate in all aspects of community life.

As this role has just been established, you will need to be self-motivated and able to work independently. You will be responsible for establishing a work plan, researching and identifying areas for service improvement and simplification, and researching best practice inclusive and accessibility design features.

If you’re a person who likes to make things happen and amaze others with your design, communication, and stakeholder engagement skills, then we want you to join our team at Access Canberra.

To be successful in this role, you will:

• Be required to create a tailored work plan, ensuring Access Canberra supports the intent of the ACT Disability Strategy 2024 - 2033.
• Demonstrate excellent verbal and written communication and negotiation skills.
• Have a demonstrated ability to undertake analysis on existing front-door service delivery functions and support the transition to more inclusive and accessible government services.
• Show confidence and resilience in liaising and/or mediating interactions with internal and external stakeholders to support systemic change.
• Have excellent administrative and organisational skills, including the proven ability to independently organise workload and set priorities in a high-pressure environment with competing priorities and tight deadlines.
• An understanding of regulatory environments and/or experience in customer service environments is highly desirable.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Interested applicants should provide:

1. An up-to-date Curriculum Vitae.
2. A written response of two pages that demonstrates your suitability for these positions based on your Skills, Knowledge and Behaviour as they relate to the Duties/Requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria.
3. Contact details for at least two referees – one of which is a current supervisor.

Applications should be submitted via the Apply Now button below.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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