14636

Closes: 23 February 2026

Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 14636
Directorate: City and Environment
Advertised (Gazettal date): 09 February 2026
Contact Officer: Jesse Elliott on Jesse.Elliott@act.gov.au or (02) 6207 7585

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Details: An exciting opportunity exists to take a role in the provision of Government Services to the ACT Community. Access Canberra is seeking applications to fulfill the role of Quality Coordinator within the Access Canberra Contact Centre team.

The Contact Centre offers a comprehensive suite of services, including reporting safety and municipal services concerns, handling vehicle-related transactions, administering personal identity processes and payments for government accounts. Additionally, the Contact Centre supports the State Emergency Services (SES) during severe weather events.

As the Quality Coordinator in the Contact Centre, you will be working in a fast-paced environment, providing support to the Contact Centre team at all levels assisting with forward planning, stakeholder engagement and internal information maintenance. You will be required to build relationships and work collaboratively within the Contact Centre to support the team to deliver high level customer services to the ACT community. You will need to have the ability to adapt well to change and balance competing priorities, attention to detail and strong communication skills.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• Minimum of 12 months experience in call or contact centre environment.
• This position requires that applicants are available to assist with training on after hours’ shifts and to be available outside business hours during emergency events.

Notes: This is a temporary position available immediately for a period of three months with the possibility of extension up to 12 months and/or permanency.

Selection may be based on application and referee reports only. Please note, this position will be moving to a new workplace designed for activity-based work (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: If you think you are the right person to fill one of these roles, please submit:

1. An up-to-date curriculum vitae.
2. A written response of no more than two pages that demonstrates your suitability for these positions based on your Skills, Knowledge and Behaviour as they relate to the Duties/Requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria.
3. A short video (three minutes maximum) - this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae – see helpful hints attached for making your video and requirements for uploading.
   • In your video you should:
     • Tell us who you are
     • What attracted you to this role in Access Canberra

Thinking about duties of the role you are applying for and the environment you will be working in, using the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:

• Describe a time you have won over a challenging stakeholder in relation to information management using your communication skills. What did you do and what was the outcome?

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

#LI-DNI

Note

This is a temporary position available immediately for a period of three months with the possibility of extension up to 12 months and/or permanency.