33524

Closes: 10 July 2025

Classification: Senior Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 33524
Directorate: City and Environment
Advertised (Gazettal date): 03 July 2025
Contact Officer: Jennie Gannon on Jennie.Gannon@act.gov.au or (02) 6207 5137

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Details: Do you enjoy working in a fast-paced environment, and have the ability to excel at managing ACT Government stakeholders and community Expectations?  Do you have strong leadership and communication skills and love working with a passionate group of individuals who lead the Access Canberra frontline in our high performing Service Centres?  If this is what you are looking for, we may have the perfect role for you!  The Service Centre leadership team has an opportunity to temporarily fill a key leadership position over the next 6 months and would like to hear from motivated and passionate applicants.  Note that the acting arrangements may be extended however it is not ongoing.

The Access Canberra Service Centre teams are the front door to ACT Government.  The Service Centres strive to deliver high level customer service by planning, designing, re-engineering, delivering and coordinating customer services across phone, email, and face to face channels.

As an Assistant Director, people leadership should be your passion.  You will operate with a high degree of independence and actively contribute to and participate in the operations of the teams.  You will play a part in progressing matters within your areas of responsibility and be working closely with the Service Centres, while coordinating and supporting a suite of Service Delivery improvements these teams are looking to deliver.  You may also be required to fulfill other roles as required, which might mean providing leadership to additional teams aligned to your skills.

Eligibility/Other Requirements: A working knowledge of Service Centre operations is preferred.

Note: This is a temporary position available from 11 August 2025 until 10 November 2025 with the possibility of extension up to 12 months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

Selection may be based on application and referee reports only.

Please note, this position will be moving to a new workplace designed for activity-based work (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

How to Apply: Applications should be submitted online. Please provide a supporting statement of no more than two pages outlining experience and/or abilities against the Duties and Responsibilities in the Position Description. Your suitability for this position will be assessed based on your skills, knowledge and behaviour for your response to the three questions.

Applications should be submitted via the Apply Now Button below.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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Note

This is a temporary position available from 11 August 2025 until 10 November 2025 with the possibility of extension up to 12 months. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.