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41374, several

Customer Service Officer
Full-time Temporary with a Possibility of Permanency

Closes: 20 February 2026

Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 41374, several
Directorate: City and Environment
Advertised (Gazettal date): 06 February 2026
Contact Officer: Jennie Gannon on Jennie.Gannon@act.gov.au or (02) 6207 5137

Details: Applications are sought from suitably experienced and motivated individuals to fill permanent and temporary full-time Customer Service Officer vacancies within the Access Canberra Service Centres.

Successful applicants will work collaboratively in a large team environment and be responsible for providing accurate, effective, and high-quality customer service through a range of channels, including electronic/digital, telephone and/or face to face, to ensure optimal regulatory and service delivery outcomes and a positive customer experience.

We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be.  If you require extra support to engage in the workforce due to a disability, if you are a veteran, or if you bring the life experience of a culturally and linguistically different background, we are especially welcoming of your application. Access Canberra is comprised of ACT community members helping other ACT community members and representation and visibility of our central connectedness Is key to our mission.

Refer to the Position Description for role specific requirements.

Eligibility/Other Requirements:

  • Wear a uniform if supplied.
  • Work at any Service Centre as required.

Notes: This is a temporary position available immediately for a period of up to six months with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on, video, application and referee reports only.

How to Apply:

  1. If you think you are the right person to fill one of these roles, please submit:
  2. An up-to-date curriculum vitae
  3. One written referee report from a current supervisor responding to your Skills, Knowledge and Behaviour
  4. A written response of no more than two pages that demonstrates your suitability for these positions based on your Skills, Knowledge and Behaviour as they relate to the Duties/Requirements detailed in the Position Description. Ensure your response addresses each of the points listed under the Selection Criteria - see helpful tips for writing a successful application.
  5. A short video (one to two minutes maximum) - this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae – see the section ‘Helpful tips for making your video’.

In your video you should:

  • Tell us who you are;
  • What attracted you to these roles in Access Canberra; and
  • Using the S.T.A.R method (Situation, Task, Action, Result) – Tell us about a time you had a difficult customer and how you handled that situation and what was the outcome (more information on the S.T.A.R. method can be found on the jobs.act.gov.au website in the Application Information Kit)


Additional Information for applicants

How to create and submit your video

  1. Sign up to create an account with Dropbox or Google Drive.
  2. Record a short video (up to 2 minutes) on your preferred device.
  3. Upload a video file in Dropbox or Google Drive.
  4. Copy the link to your video and send it with your application and curriculum vitae

How to upload video files


How to share and copy link to video files

Helpful tips for making your video
Read the Position Description/s carefully - try not to waste time talking about anything that isn’t relevant to the roles.

  • Plan before you film.
  • Write down what you want to say.
  • Don’t recite your curriculum vitae or your written application – work off a script but don’t read it word for word.
  • Use a different example to the ones used in your written application – try and use a recent example that is relatable to the position you are applying for.
  • Think about what you will wear – make a good first impression.
  • Practice, practice, practice.
  • Choose a well-lit setting and reduce background noise, use an appropriate background, turn the volume up
  • Record it.
  • Watch your video and get someone else to watch it too - re film or edit as necessary.
  • Check the visual and audio quality of the final product and that you have saved in the correct format, and it is shareable/accessible.  The panel will not be able to assess your application if the video is not viewable.  Tip: Share your video with a friend or family member prior to applying to ensure that it is accessible.

Helpful tips for writing a successful applicationProviding specific evidence-based examples of your past experience, will show the selection panel that you understand the position requirements and that your capabilities will enable you to perform well in the role.

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

#LI-DNI

Note

This is a temporary position available immediately for a period of six months with the possibility of extension up to 12 months and/or permanency.

Documents

Apply Now