42202

Closes: 26 February 2026

Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 42202
Directorate: City and Environment
Advertised (Gazettal date): 12 February 2026
Contact Officer: Jesse Elliott on Jesse.Elliott@act.gov.au or (02) 6207 7585

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Details: An exciting opportunity exists to play a key role in the provision of Government Services to the ACT Community. Access Canberra Contact Centre is seeking applications to temporarily back-fill vacant Team Leader positions with the possibility permanency.

The Contact Centre offers a comprehensive suite of services, including reporting safety and municipal services concerns, handling vehicle-related transactions, administering personal identity processes and payments for government accounts. Additionally, the Contact Centre supports the State Emergency Services (SES) during severe weather events.

The Operations & Business Support Officer provides critical analytical and technical expertise to ensure the high performance of the Access Canberra Contact Centre. This role is responsible for the end-to-end management of operational reporting, including the analysis of AHT, agent adherence, and call flow trends to produce accurate workforce forecasts and government output reports. By conducting research and providing data-driven insights for briefs and business cases, the officer supports management in strategic decision-making and ensures the branch meets its administrative and reporting deadlines.

Beyond data analysis, the position acts as a key driver for digital transformation and operational excellence. The officer supports the implementation of new technologies while maintaining strong corporate relationships across ACT Government agencies to facilitate smooth service delivery.

Eligibility/Other Requirements:

• Minimum of 12 months experience in call or contact centre environment would be desirable.
• Very well-developed keyboard skills & computer literacy including Internet access and general knowledge of the MS Office suite of applications would be desirable.

Essential:

• This position requires that applicants are available to assist with training on after hours’ shifts and to be available outside business hours during emergency events.

Notes: This is a temporary position available for a minimum period of three months with the possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and may be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only. This position includes a combination of working from home, designated office based and FlexiSpace working locations across the ACT and is a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk.

How to Apply:

• A maximum two-page pitch that tells the selection committee about your ability to perform the advertised role (Knowledge, Experience, Skills, Behaviour) and why you are the best person for this role. The pitch should:
  • Show that you have the capabilities in the ‘What you Require’ section of the Position Description including Professional/Technical Skills and Knowledge, and Behavioural Capabilities.
  • Demonstrate your capacity to perform the duties and responsibilities detailed in ‘What You Will Do’ at the specified classification including examples of how you have done this in the past.
  • Tell the panel how your abilities, ingenuity, experience and qualifications make you the best person for this role.
• Applicants must submit a current curriculum vitae including details of work history (roles, timing, responsibilities and achievements), qualifications and two referees including their contact details.

Applications should be submitted via the Apply Now button below.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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Note

This is a temporary position available for a minimum period of three months with the possibility of extension up to 12 months and/or permanency.