69129, several

Closes: 11 July 2025

Classification: Administrative Services Officer Class 4
Salary: $84,901 - $91,501 plus superannuation
Position No: 69129, several
Directorate: City and Environment
Advertised (Gazettal date): 27 June 2025
Contact Officer: Ashley Payne on Ashley.Payne@act.gov.au or 0402 475 863

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Details: ACT NoWaste is seeking an experienced and skilled Customer Service Officer in the Service Delivery team. The position is responsible for responding to customer queries and processing requests relating to essential government waste management services.

The ideal candidate will possess the ability to provide a highly professional, responsive, and customer-oriented approach to all contact opportunities. At the ASO4 level, your tasks will involve critical thinking, providing clear and concise advice, negotiation of household waste collection issues, and conducting research and analysis to improve business practice and performance.

ACT NoWaste is unique in recycling and waste management in Australia: we work across both state/territory and local government-level functions, which provides opportunities to deliver sustainable services to the ACT community and influence and contribute efforts to improve waste management outcomes at a local, regional and national level.

We are a diverse, innovative and professional team who come from a wide variety of backgrounds. We welcome people with experience from the community, public and private sectors and believe the more diverse our knowledge base is, the better our results will be. We value people with innovative and creative ideas, who communicate with candour and respect, and who have the motivation to drive projects from conception through to delivery.

Eligibility/Other Requirements: Qualifications relevant to the duties of the position and/or substantial work experience relevant to the position are an advantage.

Note: This is a temporary position available immediately for a period of six months with the possibility of permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Please submit:

• A pitch of no more than two pages that addresses your suitability against the Selection Criteria outlined in the Position Description.
• A current curriculum vitae.

Applications should be submitted via the Apply Now Button below.

City and Environment

City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

Note

This is a temporary position available immediately for a period of six months with the possibility of permanency.