57313

Closes: 09 June 2025

Classification: Administrative Services Officer Class 5
Salary: $92,855 - $97,987 plus superannuation
Position No: 57313
Directorate: Community Services
Advertised (Gazettal date): 26 May 2025
Contact Officer: William Boateng on William.Boateng@act.gov.au or (02) 6205 6081

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Details: Working with Community Services Directorate (CSD) offers you the opportunity to directly contribute to supporting the Canberra Community. Everyday our diverse workforce collaborates and drives client centred services to assist the community in creating a safe and equitable environment across the ACT.

Housing ACT is responsible for the provision and management of public housing services in the Territory, in addition to homelessness services, community housing, housing policy and asset management.

The Intake Assessments team within Housing ACT currently have a vacancy for a Senior Client Engagement
Officer to join the team.

The Senior Client Engagement Officer will be responsible for assessing complex client needs, determining eligibility for housing, matching resources to needs, implementing and applying legislation, policies and business rules and delivering front-line client services including assisting people accessing the Central
Access Point.

CSD is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people

Eligibility/Other Requirements:

Essential qualifications and experience:

• Current drivers licence
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra

Desirable, but not essential, qualifications and experience:

• Experience in using a range of IT business and office applications
• Relevant tertiary qualifications in Social Work, Community Development, or a related field

Note: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Applicants should submit a statement of no more than two pages demonstrating how their Experience, Skills and Knowledge will enable them to undertake the role in relation to the Position Description. Please also submit a current curriculum vitae and the contact details of two referees. Please ensure that one of the referees is your current or immediate past supervisor.

Applications should be submitted via the Apply Now button below.

Important Information for Applicants

Effective from 1 July 2025, as part of the ACT Public Sector (ACTPS) 2025 Change Implementation Program, the ACT Health Directorate and the Community Services Directorate will amalgamate to form the new Health and Community Services Directorate. In addition, positions in the Digital Services Division in the Health Directorate will join the new Digital Canberra (DC) directorate. Further information about the Changes Implementation Program is available in the ACTPS 2025 Taskforce Report - Open Government Information.

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