62802

Closes: 01 May 2025

Classification: Administrative Services Officer Class 6
Salary: $99,654 - $113,315 plus superannuation
Position No: 62802
Directorate: Community Services
Advertised (Gazettal date): 17 April 2025
Contact Officer: Laura Black on Laura.Black@act.gov.au or (02) 6205 3804

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Details: The Client Services Branch supports the management of over 11,000 public housing tenancies. Advice and support are provided to public housing clients and stakeholders on diverse, and often complex, issues. The Branch is responsible for the whole tenant life cycle including application, assessment, allocation of properties, tenancy management (rent/debt collection, complaints management, neighbourhood harmony, relocations, escalations to ACAT), monitoring property conditions on behalf of Housing ACT and advising on asset maintenance issues.

The Tribunal Services team provides secretariat support for the Tenancy Early Intervention Review Panel (TEIR) that considers matters likely to progress to the ACT Civil and Administrative Tribunal (ACAT). The team provides operational advice on legislation and policies to Housing ACT staff and provides representation for the Social Housing Commissioner before the ACAT. Tribunal Services is committed to being a safe, productive, and rewarding place of work.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:

• Current driver's licence.
• Prior to commencing in the role, a current registration under the Working with Vulnerable People (background Checking) Act 2011 will be required. For further information on Working with Vulnerable People registration refer to: working with Vulnerable People (WWVP) registration (act.gov.au).
• Desirable, but not essential, qualification and experience: Relevant qualifications law/Legal Studies is desirable but not essential.

Notes: This is a temporary position available for up to 12 months with the possibility of permanency. A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Applicants should submit a statement of no more than two pages demonstrating how their experience, skills and knowledge will enable them to undertake the role in relation to the What You Require capabilities listed on the Position Description. Please also submit a copy of your current curriculum vitae and the contact details of two referees with a thorough knowledge of your work performance. Please ensure one of the referees is your current or immediate past supervisor.

Applications should be submitted via the Apply Now button below.

Note

This is a temporary position available for up to 12 months with the possibility of permanency.