1311, 1125

Closes: 23 September 2025

Classification: Administrative Services Officer Class 4
Salary: $84,901 - $91,501 plus superannuation
Position No: 1311, 1125
Directorate: Cultural Facilities Corporation
Advertised (Gazettal date): 09 September 2025
Contact Officer: Michael Bailey and Sara Korman on CFC.HR@act.gov.au

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Details:

P1311 - Visitor Services Coordinator
Are you a natural team leader who thrives in a customer-focused environment? As our Visitor Services Coordinator, you’ll be at the heart of our front-of-house operations, ensuring every visitor enjoys a memorable and welcoming experience at our galleries, museums, and heritage sites.

In this role, you’ll supervise a dedicated team of Museum Assistants, Visitor Services Officers, and volunteers. You’ll manage rosters, coordinate training, and oversee daily operations, from ticketing and retail transactions to the setup of tours, education programs, and public events. You’ll also be the go-to person for customer queries, feedback, and emergency situations, helping to maintain a safe and engaging environment for all.

We’re seeking someone with demonstrated supervisory experience in a customer service setting, ideally within a museum or cultural tourism context. You’ll bring strong administrative skills, confidence with digital tools and systems, and the ability to manage multiple projects with competing deadlines. Experience in collecting and reporting visitor data will also be highly valued.

P1125 - Venue Hire Coordinator
If you’re a highly organised professional with a flair for client service and a love of arts and culture, this role could be your perfect fit. As our Venue Hire Coordinator, you’ll take the lead in managing venue hire across some of Canberra’s most iconic cultural sites, including the elegant Albert Hall, the vibrant Canberra Museum and Gallery, and the historic charm of Lanyon, Mugga-Mugga, and Calthorpes homesteads.

From the moment a client makes an enquiry to the final wrap-up of their event, you’ll be the driving force behind a seamless experience. You’ll coordinate site visits, generate contracts, liaise with internal teams and external suppliers, and ensure every detail is accounted for including financial acquittals. Your ability to juggle multiple bookings while maintaining a warm, professional approach will be key to your success.

We’re looking for someone with proven experience in venue hire or event management, ideally across multiple sites. You’ll need strong planning skills, excellent communication, and a knack for using (or quickly learning) venue management systems like Momentus Elite. A current driver’s licence and flexibility for occasional evening or weekend work are also essential.

Why Join Us?
You’ll be part of a collaborative, creative team working to elevate arts, culture, and heritage in the ACT. This is a unique opportunity to contribute to the success of high-profile cultural venues while enjoying a diverse and rewarding role.

Experience working in ACT Government would be welcome but not essential.

Please note: There are two positions available immediately.

• P1311 Visitor Services Coordinator (permanent).
• P1125 Venue Hire Coordinator (12 month temporary with the possibility of permanency).

How to Apply: Provide a two-page pitch telling us what you would bring to our team addressing the Position Description, a copy of your current curriculum vitae, and the contact details of two referees.

Please see more details in the Position Description regarding each role. When applying please indicate which role you would prefer. However, your application will be considered for both opportunities.

For further information please contact the relevant contact officer;
P1311 - Sara Korman (02) 6205 9932 Sara.Korman@act.gov.au
P1125 - Michael Bailey (02) 6207 2465 Michaeli.Bailey@act.gov.au

Applications should be submitted via the Apply Now button below.

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Note

There are two positions available immediately. P1125 is a 12 month temporary position with the possibility of permanency and P1311 is a permanent position.