36915

Closes: 09 July 2026

Classification: Senior Information Technology Officer Grade B
Salary: $149,172 - $167,151 plus superannuation
Position No: 36915
Directorate: Digital Canberra
Advertised (Gazettal date): 25 June 2026
Contact Officer: Catriona Towner on Catriona.Towner@act.gov.au or (02) 6205 7252

---

Details: Under the broad direction of the hub’s Senior Director, the Director will:

• Provide leadership and oversee procedures and compliance of IT Service Management functions including Change Management, Incident and Problem Management, Service Transition, Knowledge Management and Asset Management.
• Provide leadership in the organisational compliance, performance, and improvement of individual IT Service Management / ITIL processes.
• Develop and maintain standard user documentation (e.g. procedures, FAQs, guidelines).
• Provide guidance and training to achieve a high level of understanding and compliance.
• Optimise service management toolsets to standardise and automate the processes as much as possible.
• Measure and report process outcomes and performance against the defined metrics.
• Manage relationships and processes between the team, health service stakeholders and other relevant stakeholders in relation to policies, procedures and supportas agreed by the Digital Canberra Directorate
• Plan, direct and co-ordinate a number of small ICT projects in relation to IT Service Management processes
• Provide compliance activity associated with relevant change governance boards.
• Lead or participate in relevant Digital Solutions Division related continuous improvement activities, policy development and reviews.
• Undertake other duties appropriate to this level of classification which contribute to the operation of the Division.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other requirements:

• Knowledge of the clinical and or administrative systems currently used by Digital Canberra and Canberra Health Services would be an advantage but is not essential.
• Qualifications in ITIL or experience working in an ITIL environment would be an advantage but not essential
• The successful applicant must be an Australian citizen and possess or acquire and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance at the Negative Vetting 1 (NV1) level as an eligibility qualification. If AGSVA screening is not successful, your employment will not commence or, if already commenced, your employment will be reassessed.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please submit a maximum two-page pitch providing examples demonstrating your suitability against the Selection Criteria section of the Position Description. Please also provide a current curriculum vitae, including the names of two referees.

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI