31918

Closes: 25 November 2025

Classification: Senior Information Technology Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 31918
Directorate: Digital Canberra
Advertised (Gazettal date): 18 November 2025
Contact Officer: Brett Darmody on Brett.Darmody@act.gov.au or (02) 6207 8752

---

Details: The Service Assurance Refresh Team is seeking a highly motivated multitasker to undertake the role of the Refresh Manager.

This Position provides direct leadership and operational management of a team of up to 12 staff and is critical to the successful delivery of the End User Hardware Rollout and Refresh Programs, which support the ACT Government’s strategic objective. The role provides strategic and operational leadership across asset lifecycle management, vendor and contract management, and the delivery of customer-facing ICT services. It plays a key role in ensuring vendors meet contractual obligations, supports compliance with the Logistics Services, and maintains Service Level Agreements.

The successful applicant will provide leadership to projects undertaken in the Refresh program and the broader Service Assurance. Leadership expertise in delivering agreed business outcomes by taking initiative, organising resources, setting clear direction, and providing guidance and mentoring the team.

• A can-do attitude with a strong customer focus and ability to establish a good rapport with internal and external stakeholder.
• Establish and maintain effective and diverse business partnerships, including senior stakeholders, through collaboration, engagement, responsiveness, and influence.
• Advanced analytical skills, particularly the ability to understand how issues integrate and to make rational judgements and decisions.
• Demonstrated ability who adapts to changing circumstances and multiple priorities and demands, and resilience while managing a constantly changing environment.
• Sound organisational skills, including the ability to autonomously manage and prioritise competing tasks and demands within a flexible team environment.
• Who can quickly build relationships with users, technical staff, management, and customers to determine and resolve issues with projects and deployments.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:  

What qualities do you need to have?

• Leadership expertise and commitment to high quality customer service principles and practises.
• A good sense of humour and ability manage a dynamic and high performing team.
• Knowledge of the Asset Management lifecycle process to deliver the required outcomes.
• Ability to establish and maintain effective business relationships with a wide variety of stakeholders.
• Manage customer expectations in relation to ICT hardware for WHOG.
• A willingness to share information and knowledge to team members and the broader DDTS.

Compliance Requirements:

• An ACT Government Baseline clearance is required for this position.
• Driver’s license C class is essential.

Notes: This is a temporary position available for a period of three months from 8 December 2025 until 1 March 2026 with the possibility of extension up to six months. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Applications are expected to be a two-page pitch against the Position Description. Accompanying your pitch please provide your current curriculum vitae and a referee report.

Applications should be submitted via the Apply Now button below.

Digital Canberra

Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.

#LI-DNI

Note

This is a temporary position available for a period of three months from 8 December 2025 until 1 March 2026 with the possibility of extension up to six months.