46517

Closes: 29 July 2025

Classification: Administrative Services Officer Class 6
Salary: $100,650 - $114,448 plus superannuation
Position No: 46517
Directorate: Digital Canberra
Advertised (Gazettal date): 15 July 2025
Contact Officer: Marissa Prieto on Marissa.Prieto@act.gov.au or (02) 6207 0821

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Details: The Customer Engagement Services Branch (CESB) plays a key role in servicing and supporting Government Directorates. CESB provides frontline services including the Service Desk and the presence of client facing staff that enables the provision of contextual advice and guidance, as well as business system support services which enhance the customer experience.

The ICT Operations Support Officer is a key operational position in the newly formed City and Environment Directorate Embedded ICT Team and as a business partner servicing the former Environment, Planning and Sustainable Development Directorate. The ICT Operations Support Officer provides technology advice and guidance, as well as ensuring consistency of service delivery, by prioritising and managing workflows and supporting the team to achieve deliverables in an Information Technology Infrastructure Library (ITIL) environment.

Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Notes: This is a temporary position available immediately until May 2026 with the possibility of permanency. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT, part-time hours, job-sharing, flexible start, and finish times. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: To apply for this position, please ensure you include a two-page pitch which reflects your skills and capabilities against the 'What you will do' and 'Behavioural Capabilities' in the Position Description.

Please also provide a copy of your current curriculum vitae with the contact details of two referees, one being a current manager.

Applications should be submitted via the Apply Now button below.

Digital Canberra

Digital Canberra was established on the 1 July 2025, amalgamating positions which previously were advertised under Chief Ministers and Economic Development Directorate and ACT Health Directorate.

#LI-DNI

Note

This is a temporary position available immediately until May 2026 with the possibility of permanency