64032

Closes: 04 July 2025

Classification: Senior Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 64032
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 27 June 2025
Contact Officer: Alan Ross on alan.ross@act.gov.au or (02) 6205 1239

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Details: Ready to make your mark in the heart of Australia's capital?  Position number P64032 is your golden ticket to join the dynamic ACT Government team--a group of passionate professionals dedicated to shaping the ACT Government's banking future.  Step into a pivotal role as an experienced Relationship Manager with the ACT Government--where your passion for customer engagement, good governance, contract management, product management and processes takes centre stage.

What You'll Do

• champion exceptional customer engagement, ensuring every interaction builds trust and delivers value to government clients and stakeholders
• lead the way in good governance, setting the standard for ethical, compliant and transparent processes across all your projects
• take charge of contract management, from negotiation to execution in onboarding new banking products and solutions, including a seamless delivery for our government clients
• design and refine processes that make the complex simple, driving efficiency and continuous improvement in everything you touch in concert with our banking services provider

Why you'll love it

• your expertise in relationship management will be celebrated as you nurture long-term partnerships with government clients and the Territory banking services provider and resolve challenges with flair
• you'll collaborate with high performing finance operations teams, sharing knowledge and shaping best practice in customer engagement and contract delivery
• every day bring variety--whether you're streamlining a process, managing products and services under the banking services contract, or brainstorming new solutions for ACT entities, you'll have a direct impact on Canberra's future.

If you live and breathe customer engagement, governance and innovative solutions, this is your stage.  It is perfect for go-getters who thrive in a fast-paced environment and love making a difference.  Join us at ACT Government and help set the benchmark in public service and help shape the Canberra of tomorrow.

Eligibility/Other Requirements: Prior experience in banking services customer engagement arising from product and service delivery under a banking contract in either the government context or for a large private enterprise and providing strategic and operational support to senior officers will be highly regarded.

Note: This is a temporary position available immediately for a period of 12 Months with the possibility of permanency. A merit pool will be established for this selection process and may be used to fill identical vacancies over the next twelve months.  Selection may be based on application and referee reports only.  This position is in an activity-based working (ABW) environment.  Under ABW arrangements, officers do not have a designated workstation/desk.  Flexible arrangements are supported, including working from home arrangements.

How to Apply: To apply for this role, tell us in a 'pitch' of two pages or less why you are the best candidate for this role addressing the key duties and responsibilities outlined in the Position Description, together with a copy of your current curriculum vitae and the details of two referees.

Applications should be submitted via the Apply Now Button below.

Note

This is a temporary position available immediately for a period of 12 Months with the possibility of permanency.