30728

Closes: 01 September 2025

Classification: Senior Officer Grade C
Salary: $125,344 - $134,527 plus superannuation
Position No: 30728
Directorate: Health and Community Services
Advertised (Gazettal date): 18 August 2025
Contact Officer: Jordan Bowles on Jordan.Bowles@act.gov.au or (02) 6207 1990

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Details: The Client Services Branch within the Health and Community Services Directorate (HCSD) plays a vital role in supporting over 11,000 public housing tenancies across the ACT. As the primary interface between Housing Assistance and the community, we are committed to delivering high-quality, client-centred services that promote sustainable tenancies and long-term housing solutions.

Our branch oversees property condition monitoring and provides expert advice on asset maintenance, ensuring homes remain safe, secure, and well-maintained. We also coordinate support services and community participation programs that empower tenants and strengthen community connections.

About the Role
The Assistant Director role sits within Tenant Experience which is part of the Client Services Branch. As part of Tenancy Services, you will lead a dedicated team of tenancy management professionals—including Housing Managers, Team Leaders, Tenant Support and Community Connections Officers, and Housing Practitioners. Together, you will deliver tailored tenancy programs that support clients with complex or critical needs, helping them maintain stable housing and improve their quality of life.

This is a unique opportunity to shape service delivery, drive innovation, and make a meaningful impact in the lives of public housing tenants.

HCSD is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other Requirements:

• At least five (5) years of practical experience working with a diverse range of clients with complex support needs.
• Current driver's license is essential.
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra
• As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, and capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.

Notes: This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency. A merit pool or merit list will be established from this selection process and will be used to fill vacancies over the next 12 months.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

How to Apply: Applicants should submit a statement of no more than two pages demonstrating how their experience, skills and knowledge will enable them to undertake the role in relation to the What You Require capabilities listed on the Position Description.

Please also submit a current curriculum vitae and the contact details of two referees with a thorough knowledge of your work performance. Please ensure that one of the referees is your current or immediate past supervisor.

Applications should be submitted via the Apply Now Button below.

Health and Community Services

Health and Community Services Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under ACT Health Directorate and Community Services Directorate.

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Note

This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.