03493, several

Closes: 05 October 2026

Classification: Administrative Services Officer Class 3
Salary: $78,755 - $84,284 plus superannuation
Position No: 03493, several
Directorate: City and Environment
Advertised (Gazettal date): 21 September 2026
Contact Officer: Natasha Byrne on Natasha.Byrne@act.gov.au or 13 22 81

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Details: Are you ready to turn a symphony of ringing phones into a masterpiece of customer satisfaction? Do you thrive in the fast-paced rhythm of a high-energy call centre? We are looking for a "vocal architect" who can de-escalate a storm with a single sentence and build a bridge of trust in under three minutes. If you have the rare ability to make complex troubleshooting feel like a walk in the park, your headset is waiting.

The Contact Centre offers a comprehensive suite of services, including reporting safety and municipal service concerns, handling vehicle-related transactions, administering personal identity processes and payments for government accounts. Additionally, the Contact Centre supports the State Emergency Services (SES) during severe weather events.

If you're a person who likes to help, make things happen and amaze others with your customer service and communication skills then we want you to join our team in Access Canberra.

To be successful in this role, you will:

• be a customer focused problem solver who can listen and interact with a diverse range of people who have a broad range of needs and provide a positive customer experience,
• demonstrate excellent verbal and written communication,
• show confidence and resilience in a fast paced and constantly changing environment,
• contribute to a positive team culture.

We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.

Eligibility/Other Requirements:  

Successful applicants must be prepared to if required:

• Work weekends in the Contact Centre.
• Work to a seven-day scheduled roster that may involve commencing work at 7:50am and/or finishing at 6:00pm.
• Work extended hours, during Emergency or SES events.

Successful applicants employed in the Access Canberra Contact Centre or Service Centres will be employed as Scheduled workers and have their working hours scheduled in accordance with the Section 0.9 of the Administrative and Related Classifications Enterprise Agreement 2023-2026.

Notes: There are several temporary positions available for a period of six months with a possibility of extension up to 12 months and/or permanency. A Merit Pool will be established from this selection process and will be used to fill temporary and permanent vacancies over the next 12 months. Selection may be based on application and referee reports only.

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position. 

How to Apply: If you think you are the right person to fill one of these roles, please submit:

1. An up-to-date curriculum vitae.
2. A written response of no more than two-pages that demonstrate your suitability for these positions based on your Skills, Knowledge and Behaviour as they relate to the duties/requirements detailed under ‘What You Require’ in the attached Position Description. Ensure your response addresses each of the points listed under the selection criteria

A short video (three minutes maximum) – this is an opportunity to sell yourself and demonstrate your communication skills. Your video should complement your written application and curriculum vitae - see helpful hints attached for making your video and requirements for uploading.

In your video, you should:

1. Tell us who you are.
2. What attracted you to this role in Access Canberra.
3. Thinking about the duties of the role you are applying for and the environment you will be working in, use the S.T.A.R method (Situation, Task, Action, Result) to answer the following question:

• Describe a situation where you used your communication skills to win over a challenging customer. What did you do, and what was the outcome?

Applications should be submitted via the Apply Now button below.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

#LI-DNI

Note

There are several temporary positions available for a period of six months with a possibility of extension up to 12 months and/or permanency.